Refund policy

Right of Withdrawal for Consumers

Consumers have a right of withdrawal under the following terms. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Instructions on Withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us:

KENKAWAI GmbH
Kreuzstr.6
D-57319 Bad Berleburg
Email: info@kenkawai.com

via a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. 

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive notice of your withdrawal from this contract.

For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back in undamaged and unused condition.

You must return or hand over the undamaged goods to us without delay and in any event no later than fourteen days from the day you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days expires.

We are unable to offer free returns at this time. Customers are responsible for the shipping costs of returning unwanted items. Please note that shipping fees are non-refundable.

You are liable for any diminished value of the goods if this loss in value is due to handling that was not necessary to check the condition, properties, and functioning of the goods. Unfortunately, we cannot accept returns for items that have already been used.

End of Instructions on Withdrawal